OPEN to grow your business through customers.
At Openflow, we are customer specialists. We believe Customer Experience (CX) is the engine of growth — connecting strategy, data, technology and human relationships to deliver results that matter.
Trusted by leading brands
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Projects delivered
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Satisfied clients
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People impacted
Our Specialties
Everything your customer experience needs, end to end.
We don't just implement tools — we design and build solutions. From strategy to custom-engineered products, our team delivers what off-the-shelf software can't.
- Business & TechnologyWe bridge business strategy and technology execution, turning goals into roadmaps and roadmaps into working solutions.
- Customer ServiceWe design and operate support experiences that resolve faster, cost less and make customers want to come back.
- Artificial IntelligenceFrom AI agents to intelligent automation, we apply AI where it creates real value across the customer journey.
- MarTech & CRMWe implement and optimize the marketing and relationship stack that powers personalization at scale.
- Data Analytics & CDPWe unify customer data, build the analytics layer and turn insight into action with customer data platforms.
- E-commerce & MarketplaceWe design digital commerce experiences that convert — from storefront to checkout to post-purchase.
- Intelligent RecommendationsWe build AI-powered product recommendation engines from the ground up — custom solutions that personalize every touchpoint and lift conversion, not off-the-shelf plugins.
- Technology AgnosticWe recommend and implement the tools that fit your business — not the other way around. No vendor lock-in.
Our Framework
CX and BX: two sides of one flow.
Great results come from the balance between what the customer experiences and what the business delivers. Our framework connects CX, BX, data and technology to turn intention into impact.
- CX · Customer ExperienceTotal focus on the customer: their needs, journeys, pain points and desires. Everything we design starts by listening to the person on the other side — creating experiences that are meaningful and that perform.
- BX · Business ExperienceThe business lens: processes, goals, culture and operations. The internal experience must be aligned with external delivery. When the business doesn't run well, the customer feels it — and vice versa.
- Connected by TechnologyTechnology here isn't the end — it's the means. It enables, accelerates and connects, stitching CX and BX together seamlessly to ensure scalability, efficiency and personalization.
- Connected by DataData underpins decisions. It feeds both business intelligence and experience personalization. The right data in the right place creates real competitive advantage.
Technology Partners
We work with the best platforms in the market.
Our People
The team behind the flow.
A global leadership team, with operations on the ground in the United States and Brazil — one integrated group of specialists driving customer experience end to end.
US Operations
Eduardo Costa Neto
COO
Brazil Operations
Rubens Lenzi
CTO
Laís Tosta
Head of Martech
Juliana Matte
Head of Data
Viviane Felippio
Head of Commerce
Maní Scheeren
Head of Customer Service
Danilo Arantes
Sr. Tech Leader
Edcarlos Santana
Customer Service
Eduardo Lampert
E-commerce
Elton Souza
Technology
Fábio Soares
Customer Service
Gabriela Lampert
MarTech
Márcio Soriano
Customer Service
Maria Monteiro
MarTech
Mariana Pimentel
MarTech
Patrícia Quadros
MarTech
Pedro Grillo
Commercial
Rafael Mattozo
Technology
Sabrina Ushiwata
MarTech
What Clients Say
Partners in strategy, not just execution.
"Openflow is part of our team. They take part in strategic decisions and run our operation. They live our reality."
"Openflow has been with us since the beginning of our car sales project, bringing strategic vision and agility. Today our operation is more mature, connected and fully focused on the driver."
Where We Work
Delivering projects across Latin America.
Our experience goes beyond borders. From Mexico to Chile, we have designed and operated customer experience projects for leading brands across the region.
- 🇲🇽 Mexico
- 🇬🇹 Guatemala
- 🇸🇻 El Salvador
- 🇭🇳 Honduras
- 🇳🇮 Nicaragua
- 🇨🇷 Costa Rica
- 🇵🇦 Panama
- 🇪🇨 Ecuador
- 🇧🇷 Brazil Home base
- 🇨🇱 Chile
Contact
Let's build something great together.
Tell us about your challenge — we'll get back to you within one business day.